AccessCare Privacy Policy

Introduction

SFH Access to Health LTD/GTE ("Company", "Our Company", "we", "us", or "our") built the AccessCare app as a free app. This SERVICE is provided by SFH Access to Health LTD/GTE at no cost and is intended for use as is.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at AccessCare unless otherwise defined in this Privacy Policy.

Information Collection and Use

What Data Do We Collect?

Our Company collects the following data:

Personally identifiable information: Name, date of birth, gender, height, weight, phone number, email address, house address, blood type, and profile picture.
Medical information: Alcohol consumption, diabetes status, blood pressure, blood sugar, cholesterol, smoking status.
Financial information: Credit/debit card information, city, state.

How Do We Collect Your Data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Correspond with us by phone or email.
Join an email mailing list.
Request support from our customer support team.
Use or view our website via your browser’s cookies.
Apply for a job or secondment with us.
Complete a symptom assessment.
Book an appointment or order a repeat prescription.
Fill in your medical history.
Track your vitals (blood pressure, blood sugar, etc.).
Unless otherwise indicated, the legal basis for the handling of your personal data results from the fact that such handling is required to make available the functionalities of the Website and/or Service requested by you.
The app, website, and web applications use third-party services that may collect information used to identify you.

Link to Privacy Policies of Third-Party Service Providers Used by the App

How Do We Use Your Information?

We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment, and healthcare operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:

Treatment: We keep a record of the health information you provide us. This record may include your test results, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through the online Services. We may disclose this information so that other doctors, nurses, and entities such as laboratories can meet your healthcare needs.
Payment: We document the services and supplies you receive when we are providing care to you so that you, your insurance company, or another third party can pay us for services rendered. We may tell your health plan about upcoming treatment or services that require prior approval by your health plan.
Service Fulfilment: We keep a record of your personal information you provide us for rendering our services. This record may include the delivery address(es) provided for delivery of medication or for the request of home services through us or our partners.
Healthcare Operations: Health information is used to improve the services we provide, to train staff, for business management, quality assessment and improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of our staff in caring for you.

How Do We Protect Your Information?

Our app is scanned on a regular basis for security holes and known vulnerabilities in order to make your use of our app as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All cards and transactions are processed through a gateway provider and are not stored or processed on our servers.

How Do We Store Your Data?

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy notice. We do not store any data other than cookies on the device that you use to access this site.

Our Company will keep your data for a period of at least 3 years and will be subject to review. We will hold the information for as long as we are providing you services.

What Are Your Data Protection Rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access: You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. We may charge you a small fee for this service.
The right to rectification: You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure: You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability: This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organization to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract, and the processing is automated.
The right to withdraw consent: Where we have obtained your consent to process your personal data, or consent to send you information, you may withdraw your consent at any time and we will cease to carry out the particular activity that you previously consented to, unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose, in which case we will inform you of this condition.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email – support@sfhaccess.org.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (IP) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies and Analytics

Cookies are small data files stored on your device by websites you visit. They are widely used to make websites work efficiently and to provide reporting information.

What cookies we use

AccessCare uses third-party web analytics tools to help us understand how visitors interact with our website. These tools may collect information such as:

Pages visited and time spent on each page
How you arrived at our site (e.g. search engine, direct link)
Your approximate geographic region (country/city level)
Device type, browser, and operating system
Anonymised IP address

This data is aggregated and anonymised — it cannot be used to identify you personally, and it is never combined with your health information. We use this data solely to improve the AccessCare platform.

Your cookie choices

When you first visit AccessCare, a cookie consent banner will appear at the bottom of the screen. You may:

Accept All — Web analytics will be enabled and we will collect anonymised usage data to improve our service.
Reject — Analytics tools will be disabled and no analytics cookies will be placed on your device.

Your preference is saved in your browser’s local storage. You may change your choice at any time by clearing your browser’s local storage or by contacting us at support@sfhaccess.org.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service.
To provide the Service on our behalf.
To perform Service-related services.
To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

International Data Transfer

Personal Data provided to AccessCare may be transferred to, accessed from, and otherwise processed in Nigeria and any other country in which AccessCare or its affiliates operate facilities. Some of these facilities are located in a country outside of Nigeria. These countries may not have similar data protection laws as the Applicable Law. By submitting your Personal Data, you are agreeing to this transfer, storing, or processing. When we transfer your information outside of Nigeria, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as required by the Applicable Law and as outlined in this Privacy Notice.

Disclosure of Your Information

PAccessCare will not use or disclose your personal information without your consent, except where required or authorised by law, to implement the terms of any agreement we have with you, to assist the lawful investigation of a law enforcement authority, to protect the rights, property or personal safety of another AccessCare customer, any member of the public or AccessCare, the assets and operations of the business are transferred to another party as a going concern, or as otherwise described in this Privacy Policy.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Patient-Doctor Confidentiality

We may share medical information about you, including your medical history, illnesses, and prescriptions, with our doctors; all of whom are registered with the Medical and Dental Council of Nigeria. We share your medical information and consultation history with every doctor you book a consultation with in order to enable them to better assess health conditions, advise you, and deliver the services that you request in accordance with our terms and conditions.
We ensure that all data transferred to doctors is protected by proper and appropriate safeguards, in addition to all our doctors being bound by the oath administered by the Medical and Dental Council of Nigeria. This is to ensure all doctors keep the personal information they receive safe, confidential, and only use it for the purposes for which it is provided to them.
We disclose every doctor’s professional information on the mobile apps so all patients are given the tools to assess their options properly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
This Privacy Policy was last updated on the date above and replaces any other Privacy Policy previously applicable from this date.

Your Rights

We send marketing communications from time to time to update you on news and updates regarding our Platform. You may elect to stop receiving our marketing emails by following the unsubscribe instructions included in such emails.

You can exercise your rights at any time by contacting us directly at support@sfhaccess.org.

If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Policy, we may not be able to provide you with access to all or parts of our Website or Software.

How to Contact Us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us: support@sfhaccess.org.